Understanding the FCA’s requirements for supporting vulnerable clients

Caring for clients in vulnerable circumstances is a cornerstone of client care in modern corporate culture and cuts across all four strands of Consumer Duty.

The FCA currently defines a vulnerable client as "someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care."

How a company takes care of clients who are at a disadvantage reflects on its values and position in the marketplace.

We have lined up our experts to talk about:

- FCA’s definition of a vulnerable client
- Understanding why “vulnerable” is sometimes an unhelpful label
- How to identify indicators of vulnerability
- Why you should implement processes to respond to their needs
- Recognise the difference between ‘actual’ and ‘potential’ vulnerability
- The responsibility of managing personal data in accordance with GDPR and DPA

We hope you can join us and please feel free to submit any questions in advance.