Webinar details

Caring for clients in vulnerable circumstances is a cornerstone of client care in modern corporate culture and cuts across all four strands of Consumer Duty.

The FCA currently defines a vulnerable client as "someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care."

How a company takes care of clients who are at a disadvantage reflects on its values and position in the marketplace.

We have lined up our experts to talk about:

- FCA’s definition of a vulnerable client
- Understanding why “vulnerable” is sometimes an unhelpful label
- How to identify indicators of vulnerability
- Why you should implement processes to respond to their needs
- Recognise the difference between ‘actual’ and ‘potential’ vulnerability
- The responsibility of managing personal data in accordance with GDPR and DPA

We hope you can join us and please feel free to submit any questions in advance.


Craig Wright Stock Photo B&W
Head of UK IFA Services

Craig Wright

Investment management

Chief Investment Management Director

Chris Kenny

Financial services and markets

David Goebel Investment management for you and your family
Investment Strategist

David Goebel

Important information

The value of investments, and the income from them, may go down as well as up and investors may not get back the amount originally invested.

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Time & Location

09:00 - 10:00 GMT

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