Mobile app - Maintenance and updates

• How to get help
• Account activation process - Migrated user
• Login process
• Forgotten details
• Unlocking your user account
• Landing page and navigation
• My profile
• My Wealth
• Portfolio details
• Documents
• Minimum system requirements
• Legal information
• Submitting feedback
• Mobile app - Features overview
• Mobile app - First time setup or reinstallation
• Mobile app - Maintenance updates
• Mobile app - Updating your mobile app

This purpose of this guide is to provide an overview of maintenance upgrades and updating the Evelyn Partners mobile app on your device

The mobile app

To continue to provide you with improved features and security, there will be occasions when the mobile app is not available.

If you try to access the app during one of the scheduled maintenance windows, you will see the image on the right.

Please close the app and try again later.

Updating the mobile app

When the mobile app has been changed, for example, to implement a new feature or fix an issue, you will be required to update the version on your device.

When this happens, the image on the right will be displayed and you will be prompted to go either the Apple App Store or Google Play Store depending on your device to download and install the latest version.

It is important to note that you will not be able to use the mobile app until you have updated it.